Royal Hotel & Spa Białystok

In reality the hotel is not more than 4*, it is quite outdated. Room was clean but with the strange smell. The breakfast was awful - poor choice - I really don’t know who likes the salads with mayonnaise for breakfast. Anyway all food looked not so fresh - the sausages had strange smell, the cheese was dry on the borders, the vegetables seemed to be outside several days, it was smb’s hair inside of the croissant So we paid 170 euro and left hungry .

What a nice hotel indeed. There is free parking available but also a secured parking for about 10 EUR/day. The Spa area was small but cosy. When I visited around 6 pm I was absolutely alone. The rooms are well-appointed and the sleep is comfy. The breakfast is one of a kind with express-prepared eggs (or omelette) and freshly squeezed juice, plus tens of local cold cuts, homemade bread and so on. I would warmly recommend this hotel for business stay.

This place takes a fee for reservations at their restaurant, whick is supposed to be deducted from bill at the end , the fee is to tune of 100 dollars US , got our bill and first thing waitress stated was fee was removed , after looking over receipt the fee was never removed , waitress tried to pocket the fee for herself, wonder how many clients they do that to. Luckily we didn't have many drinks so we were able to catch on , but I wonder how many tables that people may be a bit tipsy get dupped out of their reservation fees. SHADY BUSSINESS PRACTICES

Just before New Year’s Eve I decided to take my boyfriend to Royal Hotel for New Year’s Eve Party. When I looked online to book our nights out, there was last room available, which means the price was high. But that was ok. It was my first time I was visiting Poland and I really want to enjoy it. When we arrived to the room and open the door the room looked nice and tidy. After unpacking our bags my boyfriend saw a quite big stain near front door on the carpet floor. He works past seven years in five-star hotels In Mayfair London. His eyes spot inequality immediately. That put our stay down so badly each time we were coming back to the room the stain was there to welcome us at the door. Second thing was crack on toilet door near the handle which was fixed and painted unprofessionally. Finally, it was quite a shock when we saw that for each room service, we would have to pay 40zl, which is relevant to 8£ English pounds. I do understand to tip, as I aways do, but to pay room service in five-star hotel seem a bit odd for us. Moreover on arrival we found out that Jacuzzi is not working. Our next move was to go downstairs to Royal Hotel Browar and enjoy the night before New Years Eve. Just day before like I was able to get last room in your hotel, it was the same as such I was able to get last available table at Royal Hotel Browar for New Years Eve. While eating we spoke to Manager to find out where would be our table on New Year’s Eve, but unfortunately, the table plan was not ready yet. Later, during night one of the lovely waitresses told us that the table plan was ready. When we asked where our table would be, we found out it would be by the wall on the right-hand side from main entrance. That put us off too. The Manager knew we are staying guest even so allocated us by the wall. We were totally no happy with it. Then we spoke to our lovely hostess who looked after us all evening and explain. Thereafter we did get different table. New Year’s Eve night begins, we set down order drink, food and start to enjoy last night of the year. After some time, the music starts to play very loud, thereafter not at all. Basically, there were speakers on top of the bar which were not working properly. Music once played, once not at all, once to loud and once not at all. Eventually their were taken away. It totally break the atmosphere for us, as such the spirit of New Year’s Eve ( Sylwester) night. Finally, as we had table for two, the chairs we had were not too comfy. We saw boof table empty for quite a long time, like few hours. Therefore, we asked our waitress if we could move there, but been told that it is booked. After hour later we asked again, unfortunately, same answer. Then my boyfriend went to ask one of the Managers and we were able to move to the boof table. Overall during our stay we spend a good some of money at your hotel, always tipping for really good service from your staff, but sometimes I was not feeling welcome. We would be extremely unhappy, and it would be totally unfair, if you are not compensating us in a way. After sending above story we received email, saying different staff not connecting at all to our complaint, like our letter was not put to the Management and we were offered 10% discount on Spa, which actually every guest gets while staying in Hotel. Totally unprofessional and rip off really. We did not sing up to buy cat in the bag. I would rate the hotel as three star.